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Martysams
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Member since ‎Feb 3, 2021
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Martin Samuels

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Martysams on March 04, 2021
Create a report for email conversations and live chats received
Hi there, I am looking to produce a report that shows the total number of email conversations we have received over a set period of time. To be clear, I don't mean individual emails received, more individual conversations. i.e If we receive an ema read more
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Martysams on February 03, 2021
Duplicate knowledge base
I am looking to restructure our enitre knowedge base and wish to experiment with various options before settling on how it will finally work and be structured. I do not want to do the experimenting on our live knoweldge base as it is in use. I w read more
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