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HCook
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Member since ‎Feb 1, 2021
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Heather Cook

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Msyvrais on April 08, 2021
Ability to edit a static list
You miss one filter and you have to start allllll over again. So time consuming be nice to be able to edit the static or have a temporary save so you can share with others for feedback for final save? Something that allows some manipulation before a read more
Reply Idea Lists
34 upvotes
10 Replies
HCook
Member
August 06, 2021
Our team would like this as well. Our customers have turnover so it stinks to go create a whole new list just to add or remove someone. Looking to be...read more
brunamartins on September 22, 2020
Clone tickets
We need to have multiple teams collaborating on specific issues; for this to work, it would be essential to have a "clone ticket" feature and to be able to associate them, so both owners receive notifications.
Reply Idea Tickets
101 upvotes
39 Replies
HCook
Member
June 11, 2021
I also need this as our support teams can have 1. A ticket with a problem that needs to go to Dev. 2. A data ticket that needs to be corrected with t...read more
Nigel-A on August 04, 2020
SuperAdmin ''Login As...'' or ''TeamViewer'' feature
USE CASE: We have a growing number of HubSpot users, each user belongs to a team, of which there are several different teams. Each team has a different setup to any other team within the company. It's quite a common occurrence for me, as a read more
Reply Idea Users & Teams & Permissions
3 upvotes
4 Replies
HCook
Member
March 18, 2021
Same. Being the Hubspot Admin & go to person, it would be nice to login as that user to see what they are seeing. Use Case: I had 2 users who wer...read more
JonnyT on June 27, 2018
Customize Ticket Properties based on Pipeline
We work with several different pipelines of HubSpot service tickets. We would like to set the default for displayed ticket properties based on the pipeline we're working with. For instance, we want to see our custom "Serial Number" field in our RM read more
Reply Idea Tickets
183 upvotes
64 Replies
HCook
Member
March 01, 2021
We would also like to be able to customize by pipeline and be able to set default pipelines by teams when you have to manually create a ticket.
Ian1099 on February 13, 2019
Prevent Users from Deleting Contacts
Currently the setting for users to edit contacts is an all or nothing deal. If you want your users to be able to edit a contact's phone number they also get permission to delete it. Would be awesome if you could remove a user's ability to delet read more
Reply Idea Account Settings Contacts & Companies
148 upvotes
57 Replies
HCook
Member
February 04, 2021
I would also expand this to Service > Tickets. Right now users can delete single tickets. Users can delete notes etc.
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