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AMac1
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Member since ‎Jan 28, 2021
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Adriano Macri

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Herschel on May 09, 2019
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
May 20, 2022 08:05
I actually just encountered this problem. It seems rather unfortunate that a Workflow cannot "assign" a conversation to the ticket owner... Hubs...read more
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