Profile

dave-kimble
(He/him)
Participant
Member since ‎Jan 28, 2021
Message
  • solutions
    0
  • Replies
    4
  • Upvotes Given
    8
  • Upvotes Received
    0
  • Ideas
    1

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Dave Kimble

Hello, my fellow HubSpotters! I work at AnswerAide in northeast Florida, we improve the service customers receive with our answering service and with our customer service/support outsourcing. Whether you get 2 or 200 calls a day we can help increase your sales and improve your customer satisfaction metrics.

Activity

Noah_Roh on June 30, 2020
something went wrong... You cannot access this app because it has been misconfigured.
Hi, We are having issues accessing the HubSpot Sales App on our Office 365. We go from our Microsoft Office 365 and click on HubSpot Sales App: Then we reach this page: something went wrong... You cannot access this app bec read more
Reply Discussion
0 upvote
15 Replies
dave-kimble
Participant
February 15, 2024
Four years later this is still an issue and no solution?
jehiguese on August 27, 2018
Disable automatic contact creation for Conversations
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the read more
Reply Idea Conversations
825 upvotes
332 Replies
dave-kimble
Participant
February 07, 2024
Thanks, @EricHirsh . We don't use the Never Log, so either option is fine with us.
jehiguese on August 27, 2018
Disable automatic contact creation for Conversations
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the read more
Reply Idea Conversations
825 upvotes
332 Replies
dave-kimble
Participant
February 07, 2024
Thanks, @EricHirsh . We don't use the Never Log, so either option is fine with us.
JacquiWG on July 31, 2020
Search Body of Emails
Recently implemented Hubspot & am absolutely shocked & disgusted to find that I cannot search for a keyword in emails only in the subject line of the email. How is this possible in 2020 in a CRM system?!?!?!?! One of the reasons we implement read more
Reply Idea Activity Feed
165 upvotes
116 Replies
dave-kimble
Participant
February 03, 2024
This is great news and hopefully, we'll be able to search from the Tickets, Inbox, and Contact pages.
snedyavila on July 04, 2018
Automatically reopen closed tickets when they receive a reply from the customer
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
Reply Idea Tickets
92 upvotes
32 Replies
dave-kimble
Participant
March 02, 2022
This is a really basic request and should be included in basic and starter.
Solved
jj2 on September 04, 2020
Error when changing from address in shared email channel
I had setup a shared email inbox and had customised the from address to our generic support address. When sending emails the address was displaying as hello=companyname@bf.hubspot.inbox.com To try and correct I amended the email from address to read more
Reply Discussion Tickets
0 upvote
7 Replies
dave-kimble
Participant
February 18, 2022
This is still an ongoing issue, as we are having the same problem.
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.