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manucapel
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Member since ‎Jan 22, 2021
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Manu Capel

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manucapel on January 14, 2022
Hola, No sé si es posible pero me gustaría poder filtrar las valoraciones de mis clientes en función del propietario de la conversación y así poder distinguir las valoraciones que reciben nuestros agentes de las valoraciones que recibe el Bot cuando read more
SMS1 on June 18, 2019
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
242 upvotes
109 Replies
Member
April 19, 2022 07:30
Same here, I'm missing the options to filter on agent. Also the name of the client is not displayed when they are connected through our app, this...read more
YiRui_Chua on February 18, 2021
Hi! Writing this for a customer here. When a ticket changes stages, there will be times when different emails need to be sent out to different stakeholders. Currently under ticket automation, we only allow emails to be send out to all contacts asso read more
45 upvotes
6 Replies
Member
March 15, 2022 15:06
Upvoting this too and adding my use case as I'm sure others have experienced this. I would like to match SDR/Contact Owner on the Contact to the Tic...read more
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