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manucapel
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Member since ‎Jan 22, 2021
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Manu Capel

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manucapel on January 14, 2022
Filtrar por propietari de conversación las valoraciones de la encuesta CSTA enviada por widget de ch
Hola, No sé si es posible pero me gustaría poder filtrar las valoraciones de mis clientes en función del propietario de la conversación y así poder distinguir las valoraciones que reciben nuestros agentes de las valoraciones que recibe el Bot cuando read more
Reply Idea Dashboards & Reports
9 upvotes
1 Reply
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
manucapel
Member
October 30, 2021
Hola, En relación a esta solicutud de mejora, creo que también sería muy interesante poder relacionar la valoración de cliente con el "propietario" ...read more
YiRui_Chua on February 18, 2021
Allowing ticket properties in contact workflow
Hi! Writing this for a customer here. When a ticket changes stages, there will be times when different emails need to be sent out to different stakeholders. Currently under ticket automation, we only allow emails to be send out to all contacts asso read more
Reply Idea Workflows
76 upvotes
18 Replies
manucapel
Member
February 24, 2021
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