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JdeGuzman
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John Erwin de Guzman

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sd_elm on November 01, 2018
See user availability for chat
As an operations manager, it is required that I can tell at any given time how many agents are available on chat or paused, as well as how many chats each agent is engaged in. Currently I am not able to see how many users on my team are available un read more
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JdeGuzman
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December 15, 2021
Hi, I hope there will be a feature to see the timestamps with the status changes. This will help automate things for billing purposes for payroll. F...read more
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