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AMGeden
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Member since ‎Jan 20, 2021
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Andrew Geden

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Activity

rkimmerling on January 02, 2020
Block User from Chat
The chat function is a great way to allow our website visitors to get in touch with us quickly and conveniently, but it is also a tool that can be abused by the few mal-intentioned indivuals we see on our sites. Whether they believe the individual t read more
Reply Idea Conversations
92 upvotes
39 Replies
AMGeden
Member
December 16, 2021
Disappointing to see no update on this in a year. Very important feature for making employees comfortable with their job. Unacceptable that someone c...read more
clairebrown_ on July 16, 2020
Description Field in Reports on Dashboard
In the dashboards, there should be a description area below the report title on each report. It'll help anyone, regardless of team or role, understand the filters applied to and the goal of the report. It'd be cleaner than trying to include a brief read more
Reply Idea Dashboards & Reports
70 upvotes
47 Replies
AMGeden
Member
June 07, 2021
I've had to make reports with embarassingly long names to remind people what they are showing, and half the time it still isn't enough. Editing the a...read more
JJong on April 20, 2021
Resetting lead scores
Hi Developers, It would be a great function if it were possible to reset the lead score of a contact person to 0. This way, after e.g. a sales offer, it can be resetted to 0, and start recounting. This will benefit both the sales and marketing t read more
Reply Idea Properties
149 upvotes
47 Replies
AMGeden
Member
June 07, 2021
A giant upvote! A lot of data hygine efforts are shut down because "this are high scoring leads", but of course if they're in the system for a long t...read more
ktg on March 30, 2021
Redirect (Already Started) Open Chats to Available Agent if Current Assigned Agent is Unavailable
We would like the ability to redirect chats (after they have been initiated with an customer service rep), if the client responds to the chat but the customer service rep is unavailalbe. For example, our service rep has an open chat with a clie read more
Reply Idea Conversations
1 upvote
1 Reply
AMGeden
Member
June 03, 2021
Similarly, it would be wonderful if chats that are left "Unassigned" because no rep is currently available, are automatically re-assigned once a rep ...read more
mrspabs on October 06, 2020
Ads Activity as Fields
In the activity stream, there is list activity. This data is available in the lists tool as well. Can this be added to Contact Properties so that we can create export them to Excel and create reports
Reply Idea ads
6 upvotes
2 Replies
AMGeden
Member
June 03, 2021
Either have it as fields, or a way to copy it to custom fields via a workflow or API. Sales operates mainly in Salesforce and as such we rely on cont...read more
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