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PMoreno
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Member since ‎Jan 18, 2021
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Pedro Moreno

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Hermen on October 19, 2020
Pause ticket timer when a ticket is waiting on customer
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
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94 upvotes
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PMoreno
Member
April 20, 2022
We need this, that's a really good idea!
PMoreno on April 20, 2022
Time for close tickets customization
If possible, we needed that the tickets time for closure were customizable as the date of closure. With the new metrics system of yours, when we close a ticket from yesterday with the date time of today, they turn out to be negative in the reports d read more
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7 upvotes
3 Replies
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