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AMcFarlane
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Member since ‎Jan 13, 2021
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Andy McFarlane

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tmcginnis on February 10, 2020
Tickets from Forwarded Emails
We're having issues where a customer forwards us an email they recieved and it opens a new ticket for the original sender of the email, NOT the user who forwarded it. This has caused issues when they forward us notification emails from GoDaddy, read more
Reply Idea Tickets
11 upvotes
8 Replies
FBoccheciampe
Member
December 17, 2021
Hi All, It's been a long time since this thread started but I just bumped into this issue, hope you guys can help. I'm forwarding internal no...read more
tmcginnis on February 10, 2020
Tickets from Forwarded Emails
We're having issues where a customer forwards us an email they recieved and it opens a new ticket for the original sender of the email, NOT the user who forwarded it. This has caused issues when they forward us notification emails from GoDaddy, read more
Reply Idea Tickets
11 upvotes
8 Replies
FBoccheciampe
Member
December 17, 2021
Hi All, It's been a long time since this thread started but I just bumped into this issue, hope you guys can help. I'm forwarding internal no...read more
Solved
AMcFarlane on February 21, 2021
Add A Bespoke Note to a Ticket Based on Contact
Hello We have various customers with specific environments/support arrangements that we want to bring to the attention of the support agent when handling a support request from that particular customer. What we did in our previous system (He read more
Reply Discussion Professional
0 upvote
3 Replies
karstenkoehler
Hall of Famer | Partner
February 22, 2021
Hi @AMcFarlane , To highlight this to the engineers, you could add a custom field to the sidebar that has the value "Bespoke arrangement – che...read more
Solved
AMcFarlane on February 21, 2021
Add A Bespoke Note to a Ticket Based on Contact
Hello We have various customers with specific environments/support arrangements that we want to bring to the attention of the support agent when handling a support request from that particular customer. What we did in our previous system (He read more
Reply Discussion Professional
0 upvote
3 Replies
karstenkoehler
Hall of Famer | Partner
February 22, 2021
Hi @AMcFarlane , To highlight this to the engineers, you could add a custom field to the sidebar that has the value "Bespoke arrangement – che...read more
SGRO7 on August 12, 2020
Consider Business hours in a Service/Ticket Workflow
Hello dear Community! I was wondering if anybody did by chance find out to operate workflows that consider the business hours of a company somehow? I know that there is no such property or option by default. However, there is the option to read more
Reply Discussion Automatisierung Service Hub Tickets Workflows
6 upvotes
6 Replies
Brennsky
Member
July 08, 2022
Wanted to create a workflow for out of business hours but the time to choose only for AM - PM. I would like to choose from e.g 5PM as this is our end...read more
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