Profile

AMcFarlane
Participant
Member since ‎Jan 13, 2021
Message
  • solutions
    0
  • Replies
    2
  • Upvotes Given
    2
  • Upvotes Received
    5
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Andy McFarlane

This user hasn't created a bio yet. Edit your own profile here!

Activity

Solved
AMcFarlane on June 05, 2025
Inbox and Tickets v Helpdesk
Hello all Service professional users. I must admit to being a little confused. We are using the inbox for customer support, but via tickets with various pipeline stages, automation, workflows, priorities, templates, and snippets. All is fine read more
Reply Discussion Professional Tickets
1 upvote
1 Reply
AMcFarlane
Participant
February 23, 2021
Reply to Tickets from Forwarded Emails
Great, found that thank you and we have turned that feature off for all our connected inboxes/channels! Thanks for taking the time to respond.
AMcFarlane
Participant
February 22, 2021
Reply to Tickets from Forwarded Emails
I was excited to see the Choose Original Sender of Email forwards option - it's causing us issues too. Howvere, I cant find it in our inbox settings....read more
AMcFarlane
Participant
February 22, 2021
Reply to Add A Bespoke Note to a Ticket Based on Contact
OK, thank you. The issue is that the notes are crucial but it's probably less than 5% of customers that have bespoke arrangements so 95 out of every ...read more
Solved
AMcFarlane on February 21, 2021
Add A Bespoke Note to a Ticket Based on Contact
Hello We have various customers with specific environments/support arrangements that we want to bring to the attention of the support agent when handling a support request from that particular customer. What we did in our previous system (He read more
Reply Discussion Professional
0 upvote
3 Replies
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.