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AMcFarlane
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Member since ‎Jan 13, 2021
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Andy McFarlane

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Activity

tmcginnis on February 10, 2020
We're having issues where a customer forwards us an email they recieved and it opens a new ticket for the original sender of the email, NOT the user who forwarded it. This has caused issues when they forward us notification emails from GoDaddy, read more
15 upvotes
11 Replies
Participant
February 23, 2021
Great, found that thank you and we have turned that feature off for all our connected inboxes/channels! Thanks for taking the time to respond.
tmcginnis on February 10, 2020
We're having issues where a customer forwards us an email they recieved and it opens a new ticket for the original sender of the email, NOT the user who forwarded it. This has caused issues when they forward us notification emails from GoDaddy, read more
15 upvotes
11 Replies
Participant
February 23, 2021
Great, found that thank you and we have turned that feature off for all our connected inboxes/channels! Thanks for taking the time to respond.
Solved
AMcFarlane on February 21, 2021
Hello We have various customers with specific environments/support arrangements that we want to bring to the attention of the support agent when handling a support request from that particular customer. What we did in our previous system (He read more
0 upvote
3 Replies
Participant
February 22, 2021
OK, thank you. The issue is that the notes are crucial but it's probably less than 5% of customers that have bespoke arrangements so 95 out of every ...read more
Solved
AMcFarlane on February 21, 2021
Hello We have various customers with specific environments/support arrangements that we want to bring to the attention of the support agent when handling a support request from that particular customer. What we did in our previous system (He read more
0 upvote
3 Replies
Participant
February 22, 2021
OK, thank you. The issue is that the notes are crucial but it's probably less than 5% of customers that have bespoke arrangements so 95 out of every ...read more
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