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AMcFarlane
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Member since ‎Jan 13, 2021
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Andy McFarlane

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AMcFarlane on June 05, 2025
Hello all Service professional users. I must admit to being a little confused. We are using the inbox for customer support, but via tickets with various pipeline stages, automation, workflows, priorities, templates, and snippets. All is fine read more
Participant
February 23, 2021
Great, found that thank you and we have turned that feature off for all our connected inboxes/channels! Thanks for taking the time to respond.
Participant
February 22, 2021
I was excited to see the Choose Original Sender of Email forwards option - it's causing us issues too. Howvere, I cant find it in our inbox settings....read more
Participant
February 22, 2021
OK, thank you. The issue is that the notes are crucial but it's probably less than 5% of customers that have bespoke arrangements so 95 out of every ...read more
Solved
AMcFarlane on February 21, 2021
Hello We have various customers with specific environments/support arrangements that we want to bring to the attention of the support agent when handling a support request from that particular customer. What we did in our previous system (He read more
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