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DigitaWeb
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Member since ‎Aug 24, 2017
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DigitaWeb on January 10, 2020
Ticket name management
It would be useful to be able to manage the way ticket are named. Especially when the tickets are automatically created with Conversations. For instance, an user could set the Ticket name to be : Email subject + Contact Name and Company. read more
Reply Idea Conversations Tickets
77 upvotes
20 Replies
DigitaWeb on July 19, 2019
Assign a ticket to a team instead of specific user
When it comes to a ticket / contact request, being able to assign it to a team will allow several people to be notified so that a persion immediately available can respond quickly. This would also allow to manage different teams with specific ar read more
Reply Idea Tickets
56 upvotes
13 Replies
ndwilliams3 on January 25, 2017
Workflow Step Notes
Workflows can be complex and it would be great it you could add notes to a step to explain what it's doing for other members on the team. In programming, you leave comments in the code to help explain a function, why not have something similar in read more
Reply Idea Workflows
63 upvotes
43 Replies
DigitaWeb
Member
July 19, 2019
This is a great idea! Would help a lot to colaborate and maintain workflows. We need it
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