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DigitaWeb
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Member since ‎Aug 24, 2017
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DigitaWeb on January 10, 2020
It would be useful to be able to manage the way ticket are named. Especially when the tickets are automatically created with Conversations. For instance, an user could set the Ticket name to be : Email subject + Contact Name and Company. read more
66 upvotes
20 Replies
Member
August 02, 2022
This would be a great addition, maybe they could make a token as they do on other things to generate ticket names automatically based on criteria
DigitaWeb on July 19, 2019
When it comes to a ticket / contact request, being able to assign it to a team will allow several people to be notified so that a persion immediately available can respond quickly. This would also allow to manage different teams with specific ar read more
49 upvotes
12 Replies
Member
June 28, 2022
I would really like to see this happen. We absolutely need this to be successful on our team.
ndwilliams3 on January 25, 2017
Workflows can be complex and it would be great it you could add notes to a step to explain what it's doing for other members on the team. In programming, you leave comments in the code to help explain a function, why not have something similar in read more
62 upvotes
43 Replies
Member
April 19, 2021
Yes! This would be extremely helpful for new team members who have not been around for the history of our existing workflows!
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