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DigitaWeb
Member | Diamond Partner
Member | Diamond Partner
Member since ‎Aug 24, 2017
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DigitaWeb on January 10, 2020
Ticket name management
It would be useful to be able to manage the way ticket are named. Especially when the tickets are automatically created with Conversations. For instance, an user could set the Ticket name to be : Email subject + Contact Name and Company. read more
Reply Idea Conversations Tickets
121 upvotes
25 Replies
DigitaWeb on July 19, 2019
Assign a ticket to a team instead of specific user
When it comes to a ticket / contact request, being able to assign it to a team will allow several people to be notified so that a persion immediately available can respond quickly. This would also allow to manage different teams with specific ar read more
Reply Idea Tickets
76 upvotes
20 Replies
DigitaWeb
Member | Diamond Partner
July 19, 2019
Reply to Workflow Step Notes
This is a great idea! Would help a lot to colaborate and maintain workflows. We need it
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