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AFiederling
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Mitglied seit ‎Jan 13, 2021
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Anna-Maria Fiederling

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AFiederling on August 09, 2021
Knowledgebase Protection with a password
So far there is only an accessibilty setting for specific articles. Also the People have to register to get access. Would be super nice if the articles or even specific categories could get protected by a password to limit the accessibility. Would Beitrag ansehen
Antworten Idee Knowledge Base
8 Likes
2 Antworten
jayh on September 17, 2018
Bulk download email attachments
Currently have to download an email's attachments one-by-one inside the CRM. This takes a long time - especially on the support side where there are multiple images or documents attached - and would be much more efficient if all email attachments co Beitrag ansehen
Antworten Idee Conversations
132 Likes
39 Antworten
AFiederling
Teilnehmer/-in
Juni 25, 2021
Totally agree with everyone above. Also would suggest that you don't have to download them to see the content of the attachment (so far only pdf v...Beitrag ansehen
AFiederling on März 19, 2021
Overdue tasks as a trigger for workflows
Tasks that are overdue can not be set as a trigger for a workflow. That would be super helpful, to set a new status or even a next task out of it.
Antworten Idee Tasks Workflows
73 Likes
5 Antworten
Gelöst
James-Preseem on September 17, 2020
Support Survey - exclusion / conditional send
We are attempting to implement a support survey for our technical support tickets. Unfortunately I find myself contending with some limitations. What I would like to do: When a support ticket closes, I would like to send the contact a survey Beitrag ansehen
Antworten Diskussion Survey Setup
26 Likes
10 Antworten
AFiederling
Teilnehmer/-in
Januar 15, 2021
I totally agree with everyone here and I think it would really help to have more than just that one Customer Support Survey and also to "customize" t...Beitrag ansehen
cvaage-actgloba on September 18, 2019
Reply or comment on note or a task
I feel it would be a great idea to have the ability to reply or comment to a note or task. My team would be able to communicate better using HubSpot.
Antworten Idee Contacts & Companies
63 Likes
40 Antworten
AFiederling
Teilnehmer/-in
Januar 13, 2021
So far it is only possible to comment on notes but not tasks. You can edit the original task text though (which makes no sense) and mark it as comple...Beitrag ansehen
jjin on August 21, 2018
Survey (customer feedback) in multi-language
It is currently not able to create more than one survey for each type of survey ( customer loyalty survey, customer support, customer experience ). It would be great if it's able to create more than one survey for each type of survey so that use Beitrag ansehen
Antworten Idee Feedback Surveys
54 Likes
15 Antworten
AFiederling
Teilnehmer/-in
Januar 13, 2021
It would be really helpful to set up multiple languages to communicate with the customers in their own language. Or at least have the option to exclu...Beitrag ansehen
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