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AFiederling
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Member since ‎Jan 13, 2021
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  • Upvotes Given
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  • Upvotes Received
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Anna-Maria Fiederling

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AFiederling on August 09, 2021
Knowledgebase Protection with a password
So far there is only an accessibilty setting for specific articles. Also the People have to register to get access. Would be super nice if the articles or even specific categories could get protected by a password to limit the accessibility. Would read more
Reply Idea Knowledge Base
8 upvotes
2 Replies
AFiederling
Participant
June 25, 2021
Reply to Bulk download email attachments
Totally agree with everyone above. Also would suggest that you don't have to download them to see the content of the attachment (so far only pdf v...read more
AFiederling on March 19, 2021
Overdue tasks as a trigger for workflows
Tasks that are overdue can not be set as a trigger for a workflow. That would be super helpful, to set a new status or even a next task out of it.
Reply Idea Tasks Workflows
75 upvotes
6 Replies
AFiederling
Participant
January 15, 2021
Reply to Support Survey - exclusion / conditional send
I totally agree with everyone here and I think it would really help to have more than just that one Customer Support Survey and also to "customize" t...read more
AFiederling
Participant
January 13, 2021
Reply to Reply or comment on note or a task
So far it is only possible to comment on notes but not tasks. You can edit the original task text though (which makes no sense) and mark it as comple...read more
AFiederling
Participant
January 13, 2021
Reply to Survey (customer feedback) in multi-language
It would be really helpful to set up multiple languages to communicate with the customers in their own language. Or at least have the option to exclu...read more
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