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JBall
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Member since ‎Jan 13, 2021
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Joseph Ball

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basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
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January 13, 2021
Similar to the comments, it is hard to create a fully functioning SLA and team target based on a 7day / 24hr time frame when employees are working 5d...read more
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