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CSoriano
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Carlo Soriano

An astute professional with 16 years of customer service under his belt.

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MZ1 en May 21, 2020
Limiting # of Chats While Active
It would be wonderful to be able to limit the number of chats a person can have on the go at one time. (ie. set a maximum number of chats per user.) Our team, in particular, is small and has other things on the go while on chats, but we have a high Leer más
Responder Idea Conversations
64 Me gusta
28 Respuestas
CSoriano
Participante
Enero 05, 2023
2 years, 23 replies and still no action? Says a lot about HubSpot's product team.
CX_Mostafa en Abril 13, 2022
Post CSAT survey associated with Ticket owner
Current Behavior: Only CES survey is posted survey can be associated with ticket owner although it's not doable for CSAT Desired behavior: need to make CSAT survey posted after each transaction (ticket from pipeline) and to be associated with Leer más
Responder Idea Feedback Surveys
1 Me gusta
1 Respuestas
CSoriano
Participante
Agosto 29, 2022
Same here. Getting the survey responses will be useless to us if we can't associate the conversation surveys with the agents who worked on their requ...Leer más
CSoriano en Abril 04, 2022
Log for deleted feedback surveys
We need a historical log of survey responses that are deleted, or an area where we can see the deleted responses. We have multiple administrators on our account, and it could be a challenge to keep track of what surveys were deleted as this affects Leer más
Responder Idea Feedback Surveys
7 Me gusta
1 Respuestas
CSoriano
Participante
Abril 04, 2022
For example, I have a survey named "CES", and under it we have 100 responses, If another administrator deletes a survey response from a customer, we...Leer más
CSoriano en Abril 03, 2022
Log for deleted feedback surveys
We need a historical log of survey responses that are deleted, or an area where we can see the deleted responses. We have multiple administrators on our account, and it could be a challenge to keep track of what surveys were deleted as this affects Leer más
Responder Conversación Feedback Surveys
0 Me gusta
5 Respuestas
CSoriano
Participante
Abril 04, 2022
Thanks! Submitted here . Should I mark this as closed?
CSoriano en Abril 04, 2022
Log for deleted feedback surveys
We need a historical log of survey responses that are deleted, or an area where we can see the deleted responses. We have multiple administrators on our account, and it could be a challenge to keep track of what surveys were deleted as this affects Leer más
Responder Idea Feedback Surveys
7 Me gusta
1 Respuestas
CSoriano
Participante
Abril 04, 2022
For example, I have a survey named "CES", and under it we have 100 responses, If another administrator deletes a survey response from a customer, we...Leer más
CSoriano en Abril 03, 2022
Log for deleted feedback surveys
We need a historical log of survey responses that are deleted, or an area where we can see the deleted responses. We have multiple administrators on our account, and it could be a challenge to keep track of what surveys were deleted as this affects Leer más
Responder Conversación Feedback Surveys
0 Me gusta
5 Respuestas
CSoriano
Participante
Abril 04, 2022
Thanks! Submitted here . Should I mark this as closed?
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