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CSoriano
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Member since ‎Jan 12, 2021
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  • Upvotes Given
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  • Upvotes Received
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Carlo Soriano

An astute professional with 16 years of customer service under his belt.

Activity

MZ1 on May 21, 2020
Limiting # of Chats While Active
It would be wonderful to be able to limit the number of chats a person can have on the go at one time. (ie. set a maximum number of chats per user.) Our team, in particular, is small and has other things on the go while on chats, but we have a high read more
Reply Idea Conversations
64 upvotes
28 Replies
CSoriano
Participant
January 05, 2023
2 years, 23 replies and still no action? Says a lot about HubSpot's product team.
CX_Mostafa on April 13, 2022
Post CSAT survey associated with Ticket owner
Current Behavior: Only CES survey is posted survey can be associated with ticket owner although it's not doable for CSAT Desired behavior: need to make CSAT survey posted after each transaction (ticket from pipeline) and to be associated with read more
Reply Idea Feedback Surveys
1 upvote
1 Reply
CSoriano
Participant
August 29, 2022
Same here. Getting the survey responses will be useless to us if we can't associate the conversation surveys with the agents who worked on their requ...read more
CSoriano on April 04, 2022
Log for deleted feedback surveys
We need a historical log of survey responses that are deleted, or an area where we can see the deleted responses. We have multiple administrators on our account, and it could be a challenge to keep track of what surveys were deleted as this affects read more
Reply Idea Feedback Surveys
7 upvotes
1 Reply
CSoriano
Participant
April 04, 2022
For example, I have a survey named "CES", and under it we have 100 responses, If another administrator deletes a survey response from a customer, we...read more
CSoriano on April 03, 2022
Log for deleted feedback surveys
We need a historical log of survey responses that are deleted, or an area where we can see the deleted responses. We have multiple administrators on our account, and it could be a challenge to keep track of what surveys were deleted as this affects read more
Reply Discussion Feedback Surveys
0 upvote
5 Replies
CSoriano
Participant
April 04, 2022
Thanks! Submitted here . Should I mark this as closed?
CSoriano on April 04, 2022
Log for deleted feedback surveys
We need a historical log of survey responses that are deleted, or an area where we can see the deleted responses. We have multiple administrators on our account, and it could be a challenge to keep track of what surveys were deleted as this affects read more
Reply Idea Feedback Surveys
7 upvotes
1 Reply
CSoriano
Participant
April 04, 2022
For example, I have a survey named "CES", and under it we have 100 responses, If another administrator deletes a survey response from a customer, we...read more
CSoriano on April 03, 2022
Log for deleted feedback surveys
We need a historical log of survey responses that are deleted, or an area where we can see the deleted responses. We have multiple administrators on our account, and it could be a challenge to keep track of what surveys were deleted as this affects read more
Reply Discussion Feedback Surveys
0 upvote
5 Replies
CSoriano
Participant
April 04, 2022
Thanks! Submitted here . Should I mark this as closed?
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