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CSoriano
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Member since ‎Jan 12, 2021
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  • solutions
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  • Replies
    2
  • Upvotes Given
    13
  • Upvotes Received
    14
  • Ideas
    2

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Carlo Soriano

An astute professional with 16 years of customer service under his belt.

Activity

CSoriano
Participant
January 05, 2023
Reply to Limiting # of Chats While Active
2 years, 23 replies and still no action? Says a lot about HubSpot's product team.
CSoriano
Participant
August 29, 2022
Reply to Post CSAT survey associated with Ticket owner
Same here. Getting the survey responses will be useless to us if we can't associate the conversation surveys with the agents who worked on their requ...read more
CSoriano
Participant
April 04, 2022
Reply to Log for deleted feedback surveys
For example, I have a survey named "CES", and under it we have 100 responses, If another administrator deletes a survey response from a customer, we...read more
CSoriano on April 04, 2022
Log for deleted feedback surveys
We need a historical log of survey responses that are deleted, or an area where we can see the deleted responses. We have multiple administrators on our account, and it could be a challenge to keep track of what surveys were deleted as this affects read more
Reply Idea Feedback Surveys
9 upvotes
2 Replies
CSoriano
Participant
February 08, 2021
Reply to Limiting # of Chats While Active
This is very useful to us and is especially critical when on a lean shift, only one agent is staffed and we suddenly get a barrage of live chats.
CSoriano
Participant
February 08, 2021
Reply to Create an Average CES Survey Rating in Reporting
We require this as well. Only the CES survey can be deployed and attached to a specific ticket/agent/owner.
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