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quentinsolal
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Member since ‎Aug 23, 2017
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KateVertigo on April 19, 2017
Customer Input before using Messages
We are currently using the beta of Messages and the biggest fault we see is the lack of information it collects/provides to us when a customer attempts to chat with us. This makes it incredibly difficult to reach out to the person contacting us to f read more
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25 upvotes
15 Replies
quentinsolal
Member
August 23, 2017
Email or phone collection should be triggered when a lead asks the first question or until we get his email address. If we are here but don't have t...read more
quentinsolal on August 23, 2017
Attach anything other than a URL to a chat - ie image, file, gif, or emoji
Attach anything other than a URL. In some In some cases, we need to send an attachment, file, gif, pic or emoji
Reply Idea Conversations
43 upvotes
25 Replies
mblank on September 14, 2017
Owner assignment for Messages Tool
Route messages to specific Sales Pro users based on the individual Messages created. We have multiple products and sales reps who specialize in each offering. If someone asks a question on a specific product page, we need that chat to be autom read more
Reply Idea Conversations
6 upvotes
23 Replies
quentinsolal
Member
August 23, 2017
It's a basic feature in all Messaging systems. This is a must be!
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