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ERoysdon
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Member since ‎Jan 9, 2021
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Edith Roysdon

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ERoysdon on November 23, 2021
Original sender Email Address/Hyperlink not showing in email message
Our emails are forwarded to HubSpot via Outlook/Webmail. I've noticed that a few of the emails contain the sender's original email address with hyperlink (first image below). Most come in without the sender's email address/hyperlink (second image) read more
Reply Discussion Professional
0 upvote
1 Reply
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
ERoysdon
Member
August 23, 2021
Can't wait to see this feature soon!
rkimmerling on January 02, 2020
Block User from Chat
The chat function is a great way to allow our website visitors to get in touch with us quickly and conveniently, but it is also a tool that can be abused by the few mal-intentioned indivuals we see on our sites. Whether they believe the individual t read more
Reply Idea Conversations
92 upvotes
39 Replies
ERoysdon
Member
August 17, 2021
Would like to see an option to limit maybe a chat to 1x day per visitor? We don't mind assisting guests, but when they chat with us every day, somet...read more
ERoysdon on January 09, 2021
Transferring a user from Chat Bot to Live Chat
Hello - I am setting up our Chat Bot and Live Chat. If a user still has questions after the Chat Bot, I see that there is an option to transfer to a live person which is great. However, this is locked. Do we have to pay and upgrade just for this fe read more
Reply Discussion Professional
0 upvote
1 Reply
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