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SCraig
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Member since ‎Jan 9, 2021
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Sarah Craig

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SCraig on February 04, 2021
Set assigning chat rules based on how many chats the agent is working on currently
With the chat feature currently, it only allows you to set the status as "Available" or "Away" Sometimes when you set the status as available you will get a rush of chats all at once. It would be great if you could set up rules such as: If the a read more
Reply Idea Live Chat & Bots
4 upvotes
3 Replies
SCraig on February 04, 2021
Color code conversations based on status
It would be great if conversations could be color-coded based on their status. For example: If a conversation requires an agents attention it would be red If a conversation requires the customer's attention it would be blue.
Reply Idea Conversations
68 upvotes
4 Replies
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