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joecarroll
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Member since ‎Jan 8, 2021
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Joe Carroll

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Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
joecarroll
Member
March 09, 2021
Having separate internal and customer-facing knowledge bases would be very useful for us.
nathanparis on May 29, 2019
Workflow - Ability to Create Notes
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f read more
Reply Idea Contacts & Companies Workflows
345 upvotes
107 Replies
joecarroll
Member
March 01, 2021
I can think of lots of ways in which this would be a useful feature. Right now the use case I have in mind is for a workflow that hands off from Sal...read more
joecarroll on January 16, 2021
GitHub integration, similar to the Jira one, for Service Hub
We use GitHub (and ZenHub, which is built on top of it) for our software development and its project managment. We would love to see a new integration that replicates the functionality of Service Hub's existing Jira integration. This should allow us read more
Reply Idea Integrations Tickets Workflows
26 upvotes
11 Replies
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