There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more

We'd like to see who gave thumbs-up and thumbs-down on our KB articles and edit the ratings. We have done some testing and our testing is skewing feedback from actual customers. Also we can't see to find a way to easily see who has offered negative read more

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the fee read more

Hi! We have a need to collect data from our clients that does not need to be stored on a contact/company record. It could link to a contact/company record, but the data is generally ancillary. Examples include collecting information from clients read more

I had to create a custom workflow and had to disable the default workflow in a service pipeline. It is a bit misleading that the default workflow is still displayed in the pipeline when it isn't active. If team members were going to try to troublesh read more