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BenFolgmann
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Member since ‎Jan 7, 2021
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Benjamin Folgmann

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EGannon21 on November 01, 2021
It would be great to enable being able to attach a file to an email where it is already uploaded to the deal - rather than having to reupload it from a different source. Makes things more seamless.
1 upvote
1 Reply
Member
November 11, 2021 05:46
It would also be very desirable if these files, which are already stored as attachments in the person contact => again to send by e-mail. The work...read more
mustardjuggler on October 23, 2020
Hi, the Service Hub may be a usuable tool for small companies with consumer end-customers who ask an occasional question that requires support, without any service level agreement. However, for those companies (such as us) delivering services to la read more
9 upvotes
9 Replies
HubSpot Product Team
March 23, 2022 13:57
Hi Maja, Our SLA feature is now live and no longer in beta. We have reporting available for SLAs which is mentioned at the bottom of this artic...read more
liberworm on May 22, 2020
It would be great to be able to enable service level agreement criteria for tickets. We currently use workflows to do this but it is a cumbersome approach.
21 upvotes
7 Replies
HubSpot Product Team
March 10, 2022 06:19
Hello everyone -- I'm excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Professional and Enterpris...read more
Benjamin_ on January 08, 2020
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
76 upvotes
26 Replies
Member
May 18, 2022 06:45
I am just curious if there's any movement on this idea from HubSpot's end - are you at all considering this for a future release?
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