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mocean
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Member since ‎Jan 5, 2021
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Meghan Smyth

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BMoffat on December 15, 2020
Sending from alias for a team email inbox in conversations
It would be great if we could send from an alias for a team email inbox in Conversations. At the moment it is not possible. We have a couple of alias's attached to our main team email address and we would like to be able to send from them.
Reply Idea Conversations
14 upvotes
9 Replies
mocean
Member
January 05, 2021
We need this feature badly as well. We have a lean support team that heavily relies on email aliases to interact with different types of customers.
elizabee on March 27, 2020
Filtering in Conversation Inbox
I would like more rich filter options in the conversation inbox. Currently, only very simplistic filtering options are available and you cannot save your filters. I would like to use filters for analytics and to make sure that our processes are read more
Reply Idea Conversations
99 upvotes
38 Replies
mocean
Member
January 05, 2021
Another vote for more intelligent filters. And the ability to use those filters to skip the Conversations inbox and Support ticket creation entirely ...read more
BMoffat on December 15, 2020
Sending from alias for a team email inbox in conversations
It would be great if we could send from an alias for a team email inbox in Conversations. At the moment it is not possible. We have a couple of alias's attached to our main team email address and we would like to be able to send from them.
Reply Idea Conversations
14 upvotes
9 Replies
mocean
Member
January 05, 2021
We need this feature badly as well. We have a lean support team that heavily relies on email aliases to interact with different types of customers.
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