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Tsell
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Member since ‎Jan 5, 2021
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Tyler Sellhorn

I lead the customer success and support teams at Hubstaff. We’re a self-funded, all-remote proof of work time tracking and project management SaaS company. I used to be a technology oriented educator ?‍?, now I am an education oriented technologist??‍?. I’m now a remote working advocate, especially for remote-first versions.

Activity

MZ1 on May 21, 2020
Limiting # of Chats While Active
It would be wonderful to be able to limit the number of chats a person can have on the go at one time. (ie. set a maximum number of chats per user.) Our team, in particular, is small and has other things on the go while on chats, but we have a high read more
Reply Idea Conversations
64 upvotes
28 Replies
Tsell
Participant
February 09, 2021
Thanks for adding your voices AVO, Gus and jfreeley!
MZ1 on May 21, 2020
Limiting # of Chats While Active
It would be wonderful to be able to limit the number of chats a person can have on the go at one time. (ie. set a maximum number of chats per user.) Our team, in particular, is small and has other things on the go while on chats, but we have a high read more
Reply Idea Conversations
64 upvotes
28 Replies
Tsell
Participant
February 09, 2021
Thanks for adding your voices AVO, Gus and jfreeley!
SCraig on February 04, 2021
Color code conversations based on status
It would be great if conversations could be color-coded based on their status. For example: If a conversation requires an agents attention it would be red If a conversation requires the customer's attention it would be blue.
Reply Idea Conversations
68 upvotes
4 Replies
Tsell
Participant
February 04, 2021
Visually triaging the request queue is such a great idea
AmandaStutzman on January 11, 2019
Chat Rep Availability Reporting
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
Reply Idea Conversations
98 upvotes
27 Replies
Tsell
Participant
February 04, 2021
This is a key performance indicator for many Service teams, I imagine that it could be a great feature for marketing and sales to win business on.
CPSCB on August 10, 2020
Sort Conversations Inbox List by Date
Use case: To better enable collaboration and facilitate different workflows across inboxes, we need to sort the list of Conversations sometimes by newest first (to guage any reactions to recent changes) and other times by oldest first (to ensu read more
Reply Idea Conversations
51 upvotes
9 Replies
Tsell
Participant
January 26, 2021
This seems like a overlooked requirement of an MVP implementation of this feature
mandlerm on March 15, 2019
Paste into chat
Pasting a screenshot into the chat window is a huge way of how we help our customers. I'd really love to see that ability added. Attaching a file or linking to a document adds unnecessary steps that make it harder for our support team to provide t read more
Reply Idea Conversations
31 upvotes
18 Replies
Tsell
Participant
January 26, 2021
Operating System level shortcuts like cmd-v and cmd-return should be implemented.
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