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Tsell
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Member since ‎Jan 5, 2021
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  • Upvotes Given
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Tyler Sellhorn

I lead the customer success and support teams at Hubstaff. We’re a self-funded, all-remote proof of work time tracking and project management SaaS company. I used to be a technology oriented educator ?‍?, now I am an education oriented technologist??‍?. I’m now a remote working advocate, especially for remote-first versions.

Activity

MZ1 on May 21, 2020
It would be wonderful to be able to limit the number of chats a person can have on the go at one time. (ie. set a maximum number of chats per user.) Our team, in particular, is small and has other things on the go while on chats, but we have a high read more
58 upvotes
22 Replies
HubSpot Employee
October 01, 2022
This feature is very much needed. When large numbers of chats are coming in reps don't always have the time to set themselves away when they reach ca...read more
MZ1 on May 21, 2020
It would be wonderful to be able to limit the number of chats a person can have on the go at one time. (ie. set a maximum number of chats per user.) Our team, in particular, is small and has other things on the go while on chats, but we have a high read more
58 upvotes
22 Replies
HubSpot Employee
October 01, 2022
This feature is very much needed. When large numbers of chats are coming in reps don't always have the time to set themselves away when they reach ca...read more
SCraig on February 04, 2021
It would be great if conversations could be color-coded based on their status. For example: If a conversation requires an agents attention it would be red If a conversation requires the customer's attention it would be blue.
66 upvotes
3 Replies
Participant
March 31, 2022
Would love this. but maybe green instead of blue for the "waiting on customer" 😛 or maybe even... Required agent response = Red Required custome...read more
AmandaStutzman on January 11, 2019
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
71 upvotes
18 Replies
Member
August 02, 2022
+1
CPSCB on August 10, 2020
Use case: To better enable collaboration and facilitate different workflows across inboxes, we need to sort the list of Conversations sometimes by newest first (to guage any reactions to recent changes) and other times by oldest first (to ensu read more
51 upvotes
9 Replies
Participant
April 07, 2021
Is there any intention of taking this a step further and allowing us to sort by the latest activity on the conversation rather than just the initial...read more
mandlerm on March 15, 2019
Pasting a screenshot into the chat window is a huge way of how we help our customers. I'd really love to see that ability added. Attaching a file or linking to a document adds unnecessary steps that make it harder for our support team to provide t read more
28 upvotes
18 Replies
Member
February 05, 2021
Hi! Any updates? I think it is not delivered. You have delivered a different function of what we needs ;/ It is about the support team past images t...read more
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