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Raph
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Member since ‎Aug 22, 2017
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  • Upvotes Given
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  • Upvotes Received
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Raphaël Drolet-Leclerc

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Activity

Raph
Member
December 06, 2024
Reply to The ability to create conditional ticket stage properties
We have the same challenge as @JTree . @PGraves , from my understanding you're not quite facing the same challenge and the good news is that there...read more
Raph
Member
November 21, 2024
Reply to Exporting Knowledge Base articles
@lpleva I know you mentionned in 2022 that the feature had been delivered, but as many other users, the CSV export it's not what we expected, so I ...read more
Raph
Member
November 15, 2024
Reply to Projects- Add ability to select "In progress" or similar as a task status
Hi, is there any update on this feature?
Raph on November 11, 2024
Connect an Hubspot form field with the Knowledge base
Hi, I know we can connect an hubspot form in the knowledge base to allow users to open a ticket. However, I would like to suggest articles automatically based on the ticket description. Exactly like hubspot does (see image attached). How can read more
Reply Idea Forms Knowledge Base Tickets
1 upvote
0 Reply
Raph
Member
May 02, 2023
Reply to Exporting Knowledge Base articles
Hi, As other users pointed out, we need to be able to export the Knowledge Based in PDF. Here are 3 features that we need: Export one artic...read more
Raph on November 24, 2022
Copy line items from one deal to another in order to manage recurring products (renewal deals)
The idea is to be able to copy line items from one deal to another, with the possibility to copy the SKU, the quantity, the price and all the others desired item properties. We need this to manage our renewals since we sell software licences tha read more
Reply Idea Deals Workflows
26 upvotes
7 Replies
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