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BPeters2
HubSpot Employee
HubSpot Employee
Member since ‎Jan 4, 2021
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  • Upvotes Given
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  • Upvotes Received
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BPeters2 on February 11, 2025
Custom Properties in Preview List of Help Desk
There is currently a list panel in the middle of Help Desk/Inbox that shows the name of the ticket, the name of the first contact on the ticket, the original date the ticket was created on, and a preview of the most recent email on the ticket. It wo read more
Reply Idea Tickets
4 upvotes
1 Reply
BPeters2 on January 30, 2025
Ticket Verification for AI Reference
It would be great if you could teach AI with ticket content. If you could toggle on or off for a ticket, something like 'Would you like the AI chatbot to use this type of response in the future?' clicking yes would then store in the AI memory how b read more
Reply Idea Live Chat & Bots
1 upvote
1 Reply
BPeters2 on June 05, 2024
Allow Slug in Domain
Submitting on behalf of a customer. Currently, only the root domain can be saved to the property "Company Domain" this would prevent a slug from being included. The use case for allowing a slug in the root domain is to help organize child com read more
Reply Idea Contacts & Companies
4 upvotes
0 Reply
BPeters2 on January 04, 2024
Conditional Logic in Middle Column of Records
Though you can customize the middle column: https://knowledge.hubspot.com/crm-setup/customize-the-middle-column-of-records and you can use conditional logic in the side panels: https://knowledge.hubspot.com/crm-setup/customize-record-sidebars#ma read more
Reply Idea Contacts & Companies
125 upvotes
42 Replies
BPeters2 on February 23, 2023
Wildcard Exclusions For Automatic Company Creation and Association
Submitting on behalf of customer: Company exclusion list needs to have wildcard feature. We have hundreds of contacs that use a third party service for their websites. The website url ends with .intuit.com but each url is unique and not asso read more
Reply Idea Account Settings
3 upvotes
1 Reply
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