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RDunphy
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Member since ‎Dec 30, 2020
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Rachel Dunphy

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Activity

RDunphy
Participant
October 05, 2021
Reply to Report on Time of the Day for incoming chats / conversation sessions
I agree this was a very useful report to have in intercom. It seems a very basic report to not have.
RDunphy
Participant
May 24, 2021
Reply to Issue Tagging on Conversations
Would really love this feature! We don't use ticketing as the vast majority of our customer queries are resolved within the live chat in 5 minutes so...read more
RDunphy
Participant
April 07, 2021
Reply to Sort Conversations Inbox List by Date
Is there any intention of taking this a step further and allowing us to sort by the latest activity on the conversation rather than just the initial...read more
RDunphy
Participant
March 02, 2021
Reply to Use workflow to trigger a sequence
This is really needed it would make automation for our teams so much easier.
RDunphy
Participant
February 11, 2021
Reply to Chatflow doubles as knowledge base search only
Similar to the above It would be great if you were able to enable the knowledge base seearch when you open chat but also if they go to chat that they...read more
RDunphy
Participant
January 28, 2021
Reply to Paste into chat
We really would like to be able to use copy and paste in the inbox chat. The current process of saving images and attaching them to responses is taki...read more
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