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LMorand
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Member since ‎Dec 29, 2020
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Laurie Morand

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Lu2Swag on January 08, 2019
Automatically Close an Email in the Conversations Inbox when a Ticket is Created.
Our Customer Service Team uses a Shared Conversations Inbox.... They create tickets from emails and close out the emails in the inbox once a ticket is created - the inbox then reflects only 'unworked' emails. When using the conversations Inbox i read more
Reply Idea Tickets
117 upvotes
39 Replies
LMorand
Member
March 02, 2021
yes we need it! thanks for the development
claw on December 20, 2018
Create folders in Conversations Inbox to organize threads
Hi Team, just a quick suggestion here 🙂 It can get slightly messy when there are too many messages in our Conversations - Inbox Tool, it would be a great idea if we can create "folders" on the left pane and so we can drag and drop like email clie read more
Reply Idea Conversations
175 upvotes
59 Replies
LMorand
Member
March 02, 2021
Yes we really need it !
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