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Rapgod
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Member since ‎Dec 29, 2020
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Julian Rapattoni

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dschroed on September 10, 2019
Social Chat - Instagram Chat integration (Facebook Business Messenger)
linked to these Forume messages, but no duplictates in the IDEA Forum: I need to be able to respond to instagram messages via my Hubspot account. Can you please look into utilizing the FB Business Manager API, to also integ read more
Reply Idea Conversations Social Media
453 upvotes
173 Replies
Rapgod
Member
April 06, 2022
We have decided to cancel our Hubspot Service subscription and are moving to Zendesk to support this. Waited years for this with no updates... Go...read more
Perrakoski on October 31, 2018
Add Timestamp as a property
It would be beneficial to have Date stamp & Time stamp (system time, eg. YYYY-MM-DD & HH:MM) as available properties in Hubspot. So that one can pick date or time stamps to use in snippets or workflows.
Reply Idea Contacts & Companies
387 upvotes
93 Replies
Rapgod
Member
February 02, 2022
Blown away that this isn't built in yet. Time and timezone picker are pretty standard data fields.
AJLaPorte_diagr on October 10, 2017
Create a connector for Google DataStudio
You should create a connector for use with Google's DataStudio Application. This would help us create a more robust report for our users and we can leverage the statistics that HubSpot provides. Currently, other services like Databox can connect to read more
Reply Idea Integrations Marketing Reporting
356 upvotes
90 Replies
Rapgod
Member
August 30, 2021
Any timelines for this to happen? Our business needs this given the limitations in hubspot analytics & reports currently.
Herschel on May 09, 2019
Assign Ticket Owner to Associated Conversation
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
Reply Idea Conversations HubSpot Support Tickets
173 upvotes
62 Replies
Rapgod
Member
January 27, 2021
Upvoting! This would be extremely useful. No apparent use case for our service that as yet would require a different assignee to the ticket owne...read more
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Conversations Tickets
214 upvotes
50 Replies
Rapgod
Member
January 06, 2021
Similar experience when you are forwarding a ticket to another email contact. All replies also sit in the same thread UI. Super confusing when you ar...read more
scubadrew on April 17, 2017
keyboard shortcuts
The entire interface should be accessible via the keyboard. Hubspot recognizes the importance of them by blogging about them: Hubspot blog on Facebook keyboard shortcuts hubspot blog on chrome keyboard shortcuts They even ha read more
Reply Idea Account Settings
225 upvotes
124 Replies
Rapgod
Member
December 29, 2020
Would love to see contact related shortcuts to pull existing meta data, would be super helpful, e.g. contact.firstname
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