We have decided to cancel our Hubspot Service subscription and are moving to Zendesk to support this. Waited years for this with no updates... Go...read more
Upvoting! This would be extremely useful. No apparent use case for our service that as yet would require a different assignee to the ticket owne...read more
Similar experience when you are forwarding a ticket to another email contact. All replies also sit in the same thread UI. Super confusing when you ar...read more