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TWhite1223
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Member since ‎Dec 29, 2020
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TWhite1223 on September 20, 2022
Permission control to Conversations
Ability to set permission controls to users for the conversations section (limiting the ability to bulk close/delete conversations) I just had a rep accidentally close over 100 conversations by accident and had no clue they even closed them all. The read more
Reply Idea Conversations
4 upvotes
0 Reply
TWhite1223 on May 31, 2022
Unassigned - Reopened conversations - Issue
When a hubspot user is deactivated, any of their conversations can be reopened when someone replies to a previous conversation. However Hubspot will not currently treat the NEW conversation as unassigned (even though the conversation shows unassigne read more
Reply Idea Conversations
18 upvotes
4 Replies
jaynescarman on November 22, 2019
Autoresponder on conversations inbox
An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've read more
Reply Idea Conversations
280 upvotes
69 Replies
TWhite1223
Member
April 12, 2022
@Iffah you can follow the same steps above related to forms (when the form is created have it create a ticket) then have a workflow that recognizes...read more
jaynescarman on November 22, 2019
Autoresponder on conversations inbox
An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've read more
Reply Idea Conversations
280 upvotes
69 Replies
TWhite1223
Member
April 12, 2022
@Iffah you can follow the same steps above related to forms (when the form is created have it create a ticket) then have a workflow that recognizes...read more
jaynescarman on November 22, 2019
Autoresponder on conversations inbox
An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've read more
Reply Idea Conversations
280 upvotes
69 Replies
TWhite1223
Member
April 12, 2022
@Iffah you can follow the same steps above related to forms (when the form is created have it create a ticket) then have a workflow that recognizes...read more
marniecrawford on June 05, 2019
Time of day report
Hi there! We'd love to be able to pull time of day reports and sort contacts by the time of day the lead was created. This would be beneficial on our end in order to know when the bulk of our leads are coming in and identify any trends. This would a read more
Reply Idea Marketing Reporting
75 upvotes
16 Replies
TWhite1223
Member
July 07, 2021
I agree from an analytics perspective and attempting to ensure i am staffed appropriatly i would like to see the time of day tickets are created as i...read more
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