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GBrown4
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Member since ‎Dec 28, 2020
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Gabrielle Brown

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GBrown4
Member
February 25, 2021
Reply to Time to Close and Time to First Reply Taking Business Hours into Account
This is also very important to us. What is the point of tracking how long it takes for a representative to respond to a client if it isn't going to b...read more
GBrown4
Member
January 27, 2021
Reply to Chat timeout
@rraven completely agree! This is prone to be messed up when someone inevitably forgets to update their status. I can see this problem happening se...read more
GBrown4
Member
January 11, 2021
Reply to Set chat availability based on user's calendar
Hi! I would love to know an update on this idea. We would like to sync our Google calendar to the live chat availability - so we show as unavailable ...read more
GBrown4
Member
December 28, 2020
Reply to More flexible knowledge base design and layout, including custom HTML/CSS
I would like to be able to change the background color, style and images (not just the header). For example, we have a custom background that I would...read more
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