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Pau_Rivero
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Member since ‎Dec 28, 2020
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Paula R.

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lauraalbr on April 08, 2020
Report on Time of the Day for incoming chats / conversation sessions
We are trying to report on at what time our customers/leads are writing us on the live chat to adapt the availabilities of our staff. While it is possible to run this report manually (the export will tell you the time in the 'create date', not read more
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59 upvotes
14 Replies
Pau_Rivero
Member
August 04, 2021
We moved from Intercom to Hubspot thinking this report/feature was available and it's been more than a year since this first post that it hasn't even...read more
PamelaSoh on October 08, 2019
Delete or recall a chat message or a user comment in conversations inbox
Currently, it's not possible to delete a user comment or recall a chat message if it has been sent out. It'd be really great if we can delete a user comment that has been added to the wrong conversation so as to avoid confusion or to have the abilit read more
Reply Idea Conversations
91 upvotes
20 Replies
Pau_Rivero
Member
February 17, 2021
Hi! My team and I truly believe this is a must-have feature. Intercom allowed us to delete a message that was sent by mistake, which occurs very fr...read more
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