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VAcevedo
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Member since ‎Dec 19, 2020
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Victor Acevedo

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Activity

MathieuBazelair on March 24, 2020
Currently, chatboxes are filtered by very "simple" filters. The person assigned to the chat, the type of chat, the archives.These are good filters, but it's a bit basic. It should be possible to tag a discussion on a notion of theme in order read more
Participant
May 02, 2022
I absolutely agree, we should be able to see more filters directly in the Inbox section, it would be so much easier to manage conversations / tickets...read more
SamhithaP on June 19, 2020
Hi, I would like to label my conversations. We deal with different products, sales processes, cs processes using Hubspot and HubSpot chatbot is live on many of our sites. I want to label the conversations based on the inputs provided and easily navi read more
Member
May 01, 2022
+1 to this feature request. This is a big gap from competitor ticketing solutions that provide customizable labeling of tickets.
williamwright on February 21, 2020
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
121 upvotes
37 Replies
Member
April 25, 2022
WE NEED THIS PLEASE!!
SMS1 on June 18, 2019
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
243 upvotes
110 Replies
June 08, 2022
Thank you for releasing the ability to have post chat surveys. I am also echoing some of the others requested feature regarding the ability to filter...read more
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