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ARich
Colaborador
Miembro desde ‎dic 16, 2020
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  • Soluciones
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  • Respuestas
    18
  • Me gusta otorgados
    51
  • Me gusta recibidos
    17
  • Ideas
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Brandonbaker en Septiembre 17, 2018
Default "From" email on Ticket email function
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t Leer más
Responder Idea Tickets
112 Me gusta
46 Respuestas
ARich
Colaborador
Febrero 22, 2024
@JDale your trouble seems like it can be fixed (largely) by permissions to inboxes. I solved for 80% of this problem in my organization by restrict...Leer más
TBugh en Marzo 29, 2023
Custom Task Properties
We want to use "Tasks" more intensively for all sales activities. We cannot create a user-defined custom Property to build custom columns for our Sales Reps. It would be great to enable this functionality.
Responder Idea Custom Objects Tasks
38 Me gusta
11 Respuestas
ARich
Colaborador
Diciembre 19, 2023
Yes, custom properties as well and additional access to associated record properties would be great!
snedyavila en Julio 04, 2018
Automatically reopen closed tickets when they receive a reply from the customer
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti Leer más
Responder Idea Tickets
92 Me gusta
32 Respuestas
ARich
Colaborador
Noviembre 29, 2023
There's the built in functionality under the Settings > Tickets > Pipelines > Automate where you can turn on the function to move the ticket...Leer más
karaujo en Abril 05, 2022
Fix formatting issues available to non Super Admins
The Fix formatting issues is a great tool, but it is currently only availbe to Super Admin roles. Hmmm... So, our account has 2 Super Admins and their job titles are Vice President of Marketing and Director of Information Technology . Neither Leer más
Responder Idea Users & Teams & Permissions
6 Me gusta
5 Respuestas
ARich
Colaborador
Noviembre 13, 2023
I'm really unclear why this would have ever been an only super admin permission. Seems really short sighted.
Brandonbaker en Septiembre 17, 2018
Default "From" email on Ticket email function
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t Leer más
Responder Idea Tickets
112 Me gusta
46 Respuestas
ARich
Colaborador
Febrero 22, 2024
@JDale your trouble seems like it can be fixed (largely) by permissions to inboxes. I solved for 80% of this problem in my organization by restrict...Leer más
laurabren en Agosto 15, 2023
Increase the number of allowed tags per object (>10)
Currently you can only create up to 10 tags per object. I understand the logic of limiting them (tags become meaningless when you have dozens of them), however we have different tags based on which pipeline they're created for, and the 10 tag limit Leer más
Responder Idea Deals Tickets
55 Me gusta
21 Respuestas
ARich
Colaborador
Septiembre 08, 2023
Yes, this limit reducing this features usefulness. If there needs to be any limit, it should be a really high limit.
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