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ARich
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Member since ‎Dec 16, 2020
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Aaron Rich

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Activity

snedyavila on July 04, 2018
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
82 upvotes
27 Replies
Participant
May 17, 2022 13:41
This is NOT delivered in all instances. If the email in question just happens to be a forwarded email it becomes a second class email that isn't trea...read more
Kara on January 18, 2019
Currently, you can only bulk assign tasks to one owner at a time. What if someone leaves or regions change and leads are reassigned to multiple people? It would be nice to have outstanding tasks move to the new owner once assigned.
139 upvotes
35 Replies
Member
May 17, 2022 00:25
+1
Brandonbaker on September 17, 2018
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t read more
59 upvotes
19 Replies
Participant
April 01, 2022 13:48
+1 for sure. I have to say that tickets are one of the things in HubSpot that feel not quite as professional as they should be.
bfelker on February 21, 2018
Today call outcome and call type are optional fields for someone who is logging an activity. I need to make them mandatory so that a rep cannot log an activity without populating those 2 fields. How do I do it?
168 upvotes
72 Replies
Member
May 13, 2022 02:30
Hi @jmangiameli , Hope you've had a great year. Wanted to draw your attention to this again because this would help out a lot of people. Any update...read more
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