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ARich
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Member since ‎Dec 16, 2020
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Aaron Rich

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Activity

bfelker on February 21, 2018
Make Call Outcome required
Today call outcome and call type are optional fields for someone who is logging an activity. I need to make them mandatory so that a rep cannot log an activity without populating those 2 fields. How do I do it?
Reply Idea Calling Contacts & Companies
198 upvotes
86 Replies
ARich
Participant
June 23, 2022
When HubSpot doesn't listen to its users that makes it difficult to justify going to bat for the product when executives start looking at alternative...read more
snedyavila on July 04, 2018
Automatically reopen closed tickets when they receive a reply from the customer
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
Reply Idea Tickets
84 upvotes
28 Replies
ARich
Participant
May 17, 2022
This is NOT delivered in all instances. If the email in question just happens to be a forwarded email it becomes a second class email that isn't trea...read more
Kara on January 18, 2019
Reassigning tasks when ownership changes
Currently, you can only bulk assign tasks to one owner at a time. What if someone leaves or regions change and leads are reassigned to multiple people? It would be nice to have outstanding tasks move to the new owner once assigned.
Reply Idea Tasks
179 upvotes
45 Replies
ARich
Participant
November 08, 2021
When someone gets fired there is currently no way to assign tasks to the new owner, unless a single owner takes all contacts from the one that was fi...read more
Brandonbaker on September 17, 2018
Default "From" email on Ticket email function
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t read more
Reply Idea Tickets
77 upvotes
29 Replies
ARich
Participant
November 02, 2021
@hubspot you really need to do this. This is not a small time problem, this issue with your platform just changing the From email address at random...read more
bfelker on February 21, 2018
Make Call Outcome required
Today call outcome and call type are optional fields for someone who is logging an activity. I need to make them mandatory so that a rep cannot log an activity without populating those 2 fields. How do I do it?
Reply Idea Calling Contacts & Companies
198 upvotes
86 Replies
ARich
Participant
June 23, 2022
When HubSpot doesn't listen to its users that makes it difficult to justify going to bat for the product when executives start looking at alternative...read more
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