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MikeCisar
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Member since ‎Dec 15, 2020
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Mike Cisar

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Hermen on October 19, 2020
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
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December 15, 2020
Yes. Absolutely. Proper ticket tracking needs to allow us to understand if we're meeting our SLAs with clients. We won't be able to do that effec...read more
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