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doter
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amchartman on Novembro 09, 2018
Required email and form fields before chat or bot conversations
I have seen several merged chats suggesting that people leave their email so companies can follow up. I understand this idea was delivered, and a prompt to leave an email was added to the chat feature. However, I am wondering if we can add a mandato Leia mais
Responder Idéia Conversations
157 avaliações positivas
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doter
Participante
Março 02, 2023
What's the status on this ticket? Capturing email and name through chat is not ideal as others have already pointed out.
lcottingham on Fevereiro 01, 2019
Live Chat will respond via email if user is offline
If a customer starts a live chat, enters their email at the prompt but leaves the site before an agent is connected to respond to their enquiry, it would be good if the live chat would understand when a user has left the site, and should, therefore, Leia mais
Responder Idéia Conversations
54 avaliações positivas
15 Respostas
doter
Participante
Fevereiro 08, 2023
Hello! It'd be helpful if there were a property in the Conversation object called "CustomerActive" that checks the customer's active status. I can us...Leia mais
doter on Fevereiro 08, 2023
workflow trigger to send message after bot handoff to live chat, via chat
Once my bots send customers to livechat I leave them unassigned. My sales team is constantly juggling tasks and automatic rerouting is not useful for me since it's easy for anyone to forget to mark themselves as "Unavailable" or "Available". Upon f Leia mais
Responder Discussão Enterprise
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doter on Fevereiro 03, 2023
Can cookie associated with a contact be used to fill in contact variables in a chatflow?
Hello everyone, I am creating a bot that Targets specific visitors using segmented lists. In theory, the visitor has been identified as a contact that belongs to a segmented list by the hubspot cookie so this bot will only show up then. If so, if Leia mais
Responder Discussão Enterprise
0 avaliações positivas
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doter
Participante
Fevereiro 06, 2023
This is very helpful. Thanks Kristen!
Solucionado
doter on Fevereiro 03, 2023
Can cookie associated with a contact be used to fill in contact variables in a chatflow?
Hello everyone, I am creating a bot that Targets specific visitors using segmented lists. In theory, the visitor has been identified as a contact that belongs to a segmented list by the hubspot cookie so this bot will only show up then. If so, if Leia mais
Responder Discussão Enterprise
0 avaliações positivas
3 Respostas
doter
Participante
Fevereiro 06, 2023
This is very helpful. Thanks Kristen!
doter on Fevereiro 02, 2023
How does the "Available" status get determined in an inbox?
I have read the doc Manage your team's availability and it seems like the verification of status is a manual process. Please tell me that there's some algorithm that either tracks team member's last active interaction with hubspot, when they switc Leia mais
Responder Discussão Enterprise
1 avaliações positivas
4 Respostas
doter
Participante
Fevereiro 03, 2023
Yes I know about that feature and it's not what I'm looking for, but thanks for reaching out.
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