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doter
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Member since ‎Dec 15, 2020
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  • Upvotes Given
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  • Upvotes Received
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Federico Aguilar

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Activity

amchartman on November 09, 2018
I have seen several merged chats suggesting that people leave their email so companies can follow up. I understand this idea was delivered, and a prompt to leave an email was added to the chat feature. However, I am wondering if we can add a mandato read more
163 upvotes
155 Replies
Participant
March 02, 2023
What's the status on this ticket? Capturing email and name through chat is not ideal as others have already pointed out.
lcottingham on February 01, 2019
If a customer starts a live chat, enters their email at the prompt but leaves the site before an agent is connected to respond to their enquiry, it would be good if the live chat would understand when a user has left the site, and should, therefore, read more
55 upvotes
15 Replies
Participant
February 08, 2023
Hello! It'd be helpful if there were a property in the Conversation object called "CustomerActive" that checks the customer's active status. I can us...read more
doter on February 08, 2023
Once my bots send customers to livechat I leave them unassigned. My sales team is constantly juggling tasks and automatic rerouting is not useful for me since it's easy for anyone to forget to mark themselves as "Unavailable" or "Available". Upon f read more
1 upvote
1 Reply
Solved
doter on February 03, 2023
Hello everyone, I am creating a bot that Targets specific visitors using segmented lists. In theory, the visitor has been identified as a contact that belongs to a segmented list by the hubspot cookie so this bot will only show up then. If so, if read more
0 upvote
3 Replies
Participant
February 06, 2023
This is very helpful. Thanks Kristen!
Solved
doter on February 03, 2023
Hello everyone, I am creating a bot that Targets specific visitors using segmented lists. In theory, the visitor has been identified as a contact that belongs to a segmented list by the hubspot cookie so this bot will only show up then. If so, if read more
0 upvote
3 Replies
Participant
February 06, 2023
This is very helpful. Thanks Kristen!
doter on February 02, 2023
I have read the doc Manage your team's availability and it seems like the verification of status is a manual process. Please tell me that there's some algorithm that either tracks team member's last active interaction with hubspot, when they switc read more
1 upvote
4 Replies
Participant
February 03, 2023
Yes I know about that feature and it's not what I'm looking for, but thanks for reaching out.
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