Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more

Hi, I'd like to suggest being able to do a "has ever been" filter to date properties. I'd like to see a group of companies who ever had a date property within a certain date range but am unable to do so at the moment. Thanks

I'm in the process of setting up calculated properties to use the new "time between" feature in reporting, and realized that, in the 'time between' calculations for properties, I'd like to have access to the option 'today,' which would be a dynamic read more

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more

It would be nice to see all the articles within a category while viewing an article in that category. Currently, when someone is viewing a category they can see all the articles within it. When they select an article, they then have to select the c read more