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LMcFarlane
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Member since ‎Dec 15, 2020
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Laura McFarlane

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sd_elm on January 04, 2019
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
176 upvotes
60 Replies
Member
October 31, 2023
We need this feature too, really tiresome having to create support tickets manually or via separate workflow
LMcFarlane on May 17, 2022
Hi, I'd like to suggest being able to do a "has ever been" filter to date properties. I'd like to see a group of companies who ever had a date property within a certain date range but am unable to do so at the moment. Thanks
1 upvote
0 Reply
Achagnon1 on August 07, 2020
I'm in the process of setting up calculated properties to use the new "time between" feature in reporting, and realized that, in the 'time between' calculations for properties, I'd like to have access to the option 'today,' which would be a dynamic read more
433 upvotes
100 Replies
Member
December 30, 2021
This field is essential, please add
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
765 upvotes
214 Replies
Member
December 15, 2020
I would really like to see this feature added so I can setup 1 knowledge base for customers and 1 for support staff, instead I'm having to look at Co...read more
LiamW on January 15, 2020
It would be nice to see all the articles within a category while viewing an article in that category. Currently, when someone is viewing a category they can see all the articles within it. When they select an article, they then have to select the c read more
34 upvotes
3 Replies
Member
December 15, 2020
Yes I agree. As a user I've found it quite frustrating having to keep navigating back within Hubspot and I'm not keen on passing on that poor experie...read more
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