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SindreSv
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Member since ‎Dec 14, 2020
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Sindre Svendsen

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Pekal on April 12, 2024
[Beta] Ability to create and pin shortcuts to the header area
I would like the ability to create a shortcut to be placed in the top area of the new UI. The new beta UI leaves a bit of empty space in the header and for me, who jump around to different departments/customers/tickets multiple times almost ever read more
Reply Idea Account Settings
20 upvotes
2 Replies
SindreSv
Member
April 12, 2024
Great idea! This would help a lot in working efficiently 🏎 🔥
nathanparis on May 29, 2019
Workflow - Ability to Create Notes
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f read more
Reply Idea Contacts & Companies Workflows
345 upvotes
107 Replies
SindreSv
Member
January 18, 2022
I would love this feature as it would enable me to format the information in the ticket created by a a contact form. Currently I only have the opertu...read more
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Tickets
176 upvotes
45 Replies
SindreSv
Member
March 02, 2021
We are experiencing the same issue. Several of our customers are using excisting support tickets for new requests. A feature to split tickets would b...read more
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