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thjelbak
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Member since ‎Dec 4, 2020
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Thomas Hjelbak

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thjelbak on January 27, 2021
automatically change status from new to in progress
This is for all users that use the ticket system. We would like to have the status change automatically from new to in progress once we have assigned the case to a user. It would really simplify the way we work and get then number of steps down read more
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kopuszynski on June 03, 2020
Copying a ticket
I would like to be able to copy an existing ticket to carry over the ticket properties as well as the contacts, deal, and company associated with it. We do this manually now and it's time consuming and leaves room for human error. When copied, I wo read more
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thjelbak
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December 04, 2020
We have the same need. Many of tickets are repeated more than once a day and it would be very useful to have this copy function in place 🙂
thjelbak on December 04, 2020
Change company in a workflow
We want the functionality to change the company name and contact person when a ticket somes into the system using the workflow. We have a monitor in Azure that sends out a mail every time a known error occurs. This system is monitoring many diff read more
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