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MaroineS
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Member since ‎Nov 30, 2020
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Maroine Serhane

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AmandaStutzman on January 11, 2019
Chat Rep Availability Reporting
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
Reply Idea Conversations
108 upvotes
39 Replies
MaroineS
Member
June 25, 2021
This would be very useful to rate my service.
MaroineS on December 03, 2020
CSAT footer
Hello, Could we have an option to edit the footer when we create a new survey as the automated translations in different languages are not always 100% accurate. Thanks
Reply Idea Feedback Surveys
3 upvotes
1 Reply
MaroineS on December 03, 2020
Chat transcript
Hi, would it be possible to have an option to translate the "chat transcript" email into different languages?
Reply Idea Conversations
1 upvote
0 Reply
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