Profile

Serretta
Participant
Member since ‎Nov 24, 2020
Message
  • solutions
    0
  • Replies
    1
  • Upvotes Given
    4
  • Upvotes Received
    0
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Matthew Serretta

This user hasn't created a bio yet. Edit your own profile here!

Activity

yorambaron on March 12, 2020
Chatflows only support contact and companies properties
When you create a new action in the Chatflow, the "Save to HubSpot property" displays only contacts and companies property. I would expect that Ticket properties will be displayed as well. Regards, Yoram
Reply Idea Tickets
32 upvotes
6 Replies
Serretta
Participant
November 25, 2020
I spent a few hours working with someone from HubSpot trying to see if we could come up with a way to set a ticket propery (URL where the issue is oc...read more
Stanz on November 10, 2020
Filling additional Ticket Properties when customers submit a ticket via chatflows
Hi Hubspot team, We are using chatflows to allow our customers to submit a ticket via a bot, without chatting with a human support agent. Unfortunately, the current 'Submit a ticket' action is very limited. Apart from editing the ticket name read more
Reply Idea Live Chat & Bots Tickets
24 upvotes
5 Replies
Serretta
Participant
November 25, 2020
Great write up of the issue Stanz, there's another thread about this with a few more votes and a HubSpot employee that replied so hopefully it will g...read more
ElSpeedbumpo on September 11, 2019
Ticket Owner automation
It would be very beneficial to have the option within Ticket workflows to have a Ticket Owner auto assigned to the person who closes that ticket or even changes the status. Reasoning for this is my team works at different times, and in different read more
Reply Idea Tickets
89 upvotes
29 Replies
Serretta
Participant
November 25, 2020
Thanks stvrk that helped me to set up a similar workflow to solve my issue. It's still not perfect, would be great if hubspot added the one click b...read more
BenjaminRazi on June 24, 2020
Ticket workflows need more than Ticket Received & Ticket Closed emails
With ticket workflows, we can send customer service communication emails confirming a ticket has been received or closed. But for any other status like open or waiting, we've to send marketing emails. This means that contacts who have unsubsc read more
Reply Idea Workflows
8 upvotes
3 Replies
Serretta
Participant
November 25, 2020
I wanted to automate follow up emails to users that hadn't responded responded and managed to get a workflow along the lines of If ticket in "Waiti...read more
DerrickCameron on June 22, 2020
Add team signature when sending from shared email outside of Conversations
At present, if you reply by email to a Ticket from the Ticket page, using the Shared Team Email address, HubSpot does not add the Team Signature. However, it does add the Team Signature if you respond to a Ticket from within the Conversation I read more
Reply Idea Connected Email
154 upvotes
74 Replies
Serretta
Participant
November 24, 2020
Agreed, I set up a team signature so team members can easily copy it to set their own personal signature but it would be helpful if I could set it up...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.