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AndrewP
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Miembro desde ‎nov 17, 2020
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elizabee en Marzo 27, 2020
Filtering in Conversation Inbox
I would like more rich filter options in the conversation inbox. Currently, only very simplistic filtering options are available and you cannot save your filters. I would like to use filters for analytics and to make sure that our processes are Leer más
Responder Idea Conversations
99 Me gusta
38 Respuestas
AndrewP
Participante
Enero 06, 2021
Awesome!! Being able to comment @ team members and attach photos/videos to reply to contacts from within the app would be clutch
AndrewP en Noviembre 17, 2020
In Conversations, swap Reply and Comment tabs
Just about everyone of my team have accidentally sent a reply when they instead wanted to send a comment. Team leads use the Comment tab often in our Service module and junior agents as well seeking guidance. If you accidentally sent a Reply to the Leer más
Responder Idea Conversations
1 Me gusta
0 Respuestas
AndrewP en Noviembre 17, 2020
App needs Comment option
Mobile app only allows you to Reply. I am the team leader and prefer to work from my phone, not computer. I liason with my team, not the contact. I need a way to provide responses when I'm @mentioned by my team members.
Responder Idea Mobile Applications
0 Me gusta
0 Respuestas
elizabee en Marzo 27, 2020
Filtering in Conversation Inbox
I would like more rich filter options in the conversation inbox. Currently, only very simplistic filtering options are available and you cannot save your filters. I would like to use filters for analytics and to make sure that our processes are Leer más
Responder Idea Conversations
99 Me gusta
38 Respuestas
AndrewP
Participante
Enero 06, 2021
Awesome!! Being able to comment @ team members and attach photos/videos to reply to contacts from within the app would be clutch
AndrewP en Noviembre 17, 2020
Live Chat Real-time Tracking
My last CRM live-tracked visitors activity: what page they were currently on, how long they've been on site, and most importantly, when they bounce. This last part is crucial to know whether we should reply in Live Chat to their initial inquiry, or Leer más
Responder Idea Live Chat & Bots
0 Me gusta
0 Respuestas
AndrewP en Noviembre 17, 2020
Option to see entire thread when composing Reply; twirl down
We have a team member that replies internally to customer inquiries rather than using Comment tab in Conversations. When he does this, the master thread gets polluted with customer only threads and team only threads. In most caseas, the Reply option Leer más
Responder Idea Conversations
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