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ALH1
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Member since ‎Nov 17, 2020
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Artemis Hollamby-Ogungbesan

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Activity

MathieuBazelair on March 24, 2020
Add filters or tags for conversion Inbox
Currently, chatboxes are filtered by very "simple" filters. The person assigned to the chat, the type of chat, the archives.These are good filters, but it's a bit basic. It should be possible to tag a discussion on a notion of theme in order read more
Reply Idea Conversations Marketing Reporting
72 upvotes
15 Replies
ALH1
Participant
April 08, 2021
This would be useful for us as well. We can categorize tickets and run reporting on that but nothing on chat, which leaves a hole in our reporting! ...read more
CarlosRdz on December 04, 2019
Tickets created per time of the day
I would like to create a report for a number of tickets created per hour of the day. This will help us to understand where we need more staff to cover the busiest times. Thanks
Reply Idea Reporting
34 upvotes
14 Replies
ALH1
Participant
March 08, 2021
This would be handy for us as well. Currently we can report on create date, just not create time. And we need to see our busiest hours in order to he...read more
Solved
TommyB on June 07, 2018
Managing the availability of team members on live chat
I am overall responsible for managing our live chat. With the new chat, is there a way for me as an admin to view which users are online currently, and change a user's status to away/online? For example when someone forgets to switch to offline befo read more
Reply Discussion
74 upvotes
48 Replies
ALH1
Participant
February 17, 2021
Hello, is there going to be a feature on being able to auto-set agent status as well? I'm happy I can manually toggle it, but in our case, our chat f...read more
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