This would be useful for us as well. We can categorize tickets and run reporting on that but nothing on chat, which leaves a hole in our reporting! ...Beitrag ansehen
This would be handy for us as well. Currently we can report on create date, just not create time. And we need to see our busiest hours in order to he...Beitrag ansehen
Hello, is there going to be a feature on being able to auto-set agent status as well? I'm happy I can manually toggle it, but in our case, our chat f...Beitrag ansehen
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