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andrew123
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Member since ‎Nov 17, 2020
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  • Replies
    4
  • Upvotes Given
    48
  • Upvotes Received
    21
  • Ideas
    3

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Activity

andrew123
Participant
October 22, 2024
Reply to Allow Meeting Links sent from Tickets to auto-associate resultant Meetings with the Ticket
This is a fantastic idea. To keep good records, we need the meetings to appear in the ticket activity, but I can't expect my service reps to manu...read more
andrew123
Participant
October 22, 2024
Reply to Automate record associations in workflows
@DrAJ71 It's called "New Workflow Actions for Associations"
andrew123
Participant
October 22, 2024
Reply to Associate Records in a Workflow
Please add this. My team needs to associate contacts with a ticket when we send them an email from the ticket's conversation. I think it'd be...read more
andrew123 on July 29, 2024
Make Knowledge Base categories more clickable [papercut]
When using the "Content Rich" template for the Knowledge Base home page, each category shows an icon and title, but clicking them does nothing. To browse all the articles in a category, users have to scroll down and click a tiny "See all article read more
Reply Idea Knowledge Base
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andrew123
Participant
July 18, 2024
Reply to View other Support Tickets from within a Support Ticket view
This would be incredibly helpful for spotting duplicate tickets, and for getting context about the customer's history with our support team. We can...read more
andrew123
Participant
July 18, 2024
Reply to Automatically View related tickets in help desk
Yes please! It's essential for spotting duplicates and getting context. It's been "In Planning" for 3 months, though, which is discouraging. What...read more
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