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andrew123
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Member since ‎Nov 17, 2020
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  • Upvotes Given
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  • Upvotes Received
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andrew123 on July 29, 2024
Make Knowledge Base categories more clickable [papercut]
When using the "Content Rich" template for the Knowledge Base home page, each category shows an icon and title, but clicking them does nothing. To browse all the articles in a category, users have to scroll down and click a tiny "See all article read more
Reply Idea Knowledge Base
0 upvote
0 Reply
Michance on November 18, 2021
View other Support Tickets from within a Support Ticket view
Why can't I view all customer Support Tickets from within a Support Ticket? Imagine a world: you respond to a Support Ticket, update the Status to Closed and voila! Another customer made happy from your fast response. Then you go back to your read more
Reply Idea Tickets
8 upvotes
5 Replies
andrew123
Participant
July 18, 2024
This would be incredibly helpful for spotting duplicate tickets, and for getting context about the customer's history with our support team. We can...read more
03874 on April 09, 2024
Automatically View related tickets in help desk
Currently there's no easy way to see all the tickets connected to a contact from the ticket view in help desk. This would be helpful in: 1) identifying related/past issues 2) identifying duplicates created from new threads
Reply Idea Conversations Tickets
7 upvotes
6 Replies
andrew123
Participant
July 18, 2024
Yes please! It's essential for spotting duplicates and getting context. It's been "In Planning" for 3 months, though, which is discouraging. What...read more
Grita on June 11, 2024
Published Knowledge based article that are available only from direct URL
Create a way to have published knowledge base articles which are not public, but accessible via direct URL . By "not public" I also mean that they don't appear in the Search Results . I'm aware of the Manage membership for private content read more
Reply Idea Knowledge Base
4 upvotes
1 Reply
andrew123
Participant
July 08, 2024
Yes! We need to have articles that anyone can access, but that don't clutter up the navigation This would be like "unlisted" videos on YouTube: you ...read more
kas1 on October 31, 2019
Ability to customise Knowledge Base home page - embed video / add image
It would be great to have the ability to customise Knowledge Base home page, for example by embedding video(s) or adding image(s) that could act as CTA to click and watch the video. With video being a great tool to learn, and with more people c read more
Reply Idea Knowledge Base
30 upvotes
8 Replies
andrew123
Participant
July 08, 2024
HubSpot, could you give an update on this? It's important for us to be able to show other resources from the home page of our knowledge base
ajacks228 on April 24, 2024
[Closed] AMA - Ask Us Anything About Service Hub | April 29 - May 3, 2024
Hi HubSpot Community, My name is Anissa and I am a Product Marketing Manager here at HubSpot! I am here to help answer your questions about Service Hub. We’ll leave the tech questions to the HubSpot experts, but you can ask me an read more
Reply Discussion AMA Service
10 upvotes
18 Replies
andrew123
Participant
May 02, 2024
Hi Anissa, Will you be making it possible to see a ticket's "Team Activities" (meetings, notes, and tasks) in Help Desk? We love the "al...read more
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