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JacobMK
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Member since ‎Nov 5, 2020
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Jacob Streelman

Just your friendly neighborhood Customer Service Rep

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JacobMK on April 23, 2021
8 Things That Would Significantly Improve The Ticket Section
I am a customer service rep. I use HubSpot almost exclusively for answering tickets and adding templates. Here are 8 things that would make life significantly smoother and more efficient for anyone working in the ticket section of HubSpot. 1 read more
Reply Idea Tickets
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JacobMK
Member
November 24, 2020
Reply to Undo email send
Please! Undo button= game changer An undo button for Tickets would be great as well. Ideally, there would be a send delay that was customizable. ...read more
JacobMK
Member
November 13, 2020
Reply to Customize Service Hub Reporting for Time to Close
I totally agree with this as a needed feature! If there was a way to create a report that reflected the time team members were actually working, that...read more
JacobMK on November 05, 2020
Easier edits while inside Tickets/ Add "enter" key functionality
Scenario: I have just clicked yes to send a customer survey. I now need to click save to confirm my choice. Problem: This could be more Intuitive. Potential solutions include: 1) Allow us to hit "ENTER" and it will save. I thin read more
Reply Idea Tickets
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JacobMK on November 05, 2020
Intuitive Template Searching
Scenario: I am responding to a customer and want to use a template. I click the template button and a list of templates come up (so far so good). I need to use the search bar to find the correct template. If you just start typing, nothing will happ read more
Reply Idea Tickets
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