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blanger
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Member since ‎Oct 22, 2020
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Benjamin Langer

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Activity

tfiscus on May 05, 2021
Conversations should automatically be copied from the conversations thread in Inboxes to the Contact Record and Ticket as a note. Comments made in tickets don't show up outside of the inboxes, so once a conversation is closed, it's like they dis read more
Participant
April 25, 2022
So important - why bother making notes if they disappear into the vast nothingness of the inbox.
JonnyT on June 27, 2018
We work with several different pipelines of HubSpot service tickets. We would like to set the default for displayed ticket properties based on the pipeline we're working with. For instance, we want to see our custom "Serial Number" field in our RM read more
157 upvotes
56 Replies
KiG
Member
May 20, 2022
It makes no sense at all needing to buy an expensive Pro plan at all to Get access to such basic minimum functioninality.. This is the major reason no...read more
kdipaolo on June 14, 2018
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
328 upvotes
168 Replies
Member
June 28, 2022
We prefer a very simple ticket interface. The use case for us is that our service techs in the field use zendesk support on their tablets to review ...read more
bkinnard on January 09, 2020
I could really use the ability to import tasks into the CRM and to create tasks to be recurring. This would allow our team manager to set up the tasks for projects that happen on a regular basis and monitor progress to make sure things don't get dr read more
17 upvotes
4 Replies
Member
June 09, 2022
The ability to bulk import tasks would be helpful for our team too vs manually having to create each one.
gforan on June 21, 2017
It would be nice to make a task "private" so only the owner can see it. This could be a feature that is granted by the administrator.
46 upvotes
20 Replies
Member
May 09, 2022
Guys, this feature is of PARAMOUNT important, and it would be so easy to implement. How is it possible that this question has been opened for almost ...read more
Emily_ on December 18, 2020
Workflow actions can be set to only execute during specific times, however the delays execute even outside those times. There should be an option to set the delays to only happen during set days as well. I have automated task reminders that need read more
4 upvotes
2 Replies
Participant
July 29, 2021
I agree! We're having to use a helper property and breaking delays into smaller segments to get what we're looking for, and this is less than ideal. ...read more
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